e-Rx System Status

MDToolbox Status

Network Online - No Known Issues
Sat. 09/23/2023 Server Maintenance: 11:00 pm to 1:00 am Central - Scheduled maintenance.
3/6/2023 11 AM central - MDToolbox experienced random intermittent slowness/lag for some customers. RESOLVED.
4/12/23 9:40 AM Central- Product unresponsive from some locations. Resolved.

Pharmacy Network Status

No Known Issues
7/17/2023-7/21/23 Eligibility/Hx Lookups for certain patients: Caremark experiencing server issues. Elig./Hx lookups were intermittently getting errors but e-send working. Should now be resolved.
7/13/2023 Eligibility/Hx Lookups for certain patients: Caremark and related Benefit Management were experiencing server issues for part of the day. RESOLVED
7/10/2023 CVS ~ 11:45 AM EST on July 10, 2023, messages sent to CVS and CVS/Caremark Mail Order may have encountered errors due to CVS and CVS/Caremark Mail Order intermittent connectivity issues. CVS and CVS/Caremark Mail Order has implemented a fix and has reported the issue to be resolved ~ 7:35 AM ET on July 11, 2023. Any e-Sends that received an error should be re-sent.
5/11/2023 Connect Errors: The E-RX Hub reporting intermittent connect issues affecting e-sends the mornng of May 11. RESOLVED. Any e-sends that received errors should send the message again.
Pharmacy: All other pharmacies online: No Known Issues

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